Shipping policy

Store Name: SUN MART
Last Updated: March 17, 2026

Thank you for shopping with SUN MART. This Shipping Policy explains how we process, ship, and deliver your orders.

 

1. Order Processing

All orders placed on our store are processed within 1–3 business days after the order is confirmed. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing may take slightly longer. In such cases, customers will be informed via email or phone.

 

2. Shipping Time

After processing, orders are shipped through reliable courier services. Estimated delivery time is usually:

  • Local orders: 3–5 business days

  • Remote areas: 5–7 business days

Delivery time may vary depending on your location and courier operations.

 

3. Shipping Charges

Shipping costs are calculated based on the delivery location and order size. The exact shipping fee (if applicable) will be shown at checkout before completing your purchase.

Sometimes we may offer free shipping promotions, which will be clearly mentioned on our website.

 

4. Order Tracking

Once your order is shipped, you may receive a tracking number via email or SMS. This allows you to monitor the delivery status of your order through the courier’s tracking system.

 

5. Delayed or Lost Orders

While we strive to deliver orders on time, delays may occur due to:

  • Courier service issues

  • Weather conditions

  • Public holidays

  • Incorrect shipping details

If your order is significantly delayed or appears lost, please contact us so we can assist you.

 

6. Incorrect Address

Customers are responsible for providing accurate shipping details. If an incorrect address is provided, SUN MART will not be responsible for orders delivered to the wrong location.

If you realize you entered the wrong address, please contact us immediately before the order is shipped.

 

7. Damaged Packages

If your package arrives damaged, please contact us within 24 hours of delivery with photos of the damaged product and packaging. We will review the issue and provide an appropriate solution.

 

8. International Shipping

Currently, SUN MART may limit shipping to specific regions or countries. If international shipping is available, delivery times may vary depending on customs clearance and local courier services.